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A QFD Application in Satisfying Customers' Exceptions in Higher Education

faraj - o laah rahnavard; bagher abbaspour

Volume 11, Issue 41.42 , September 2004, , Pages 209-222

Abstract
  QFD is a comprehensive quality tool specifically aimed at translating customers ‘voices into  operations  requirement  .This technique   is applied not only  in production  operations , but also in service  operations  including education  services. In    ...  Read More